All Canadian orders of CAD$70 or more and USA order of USD $50 are eligible for FREE 2Day Shipping*
Additionally, all Metal Models models ship free to Canada and the USA, regardless of order total
Free Shipping Delivery Times:
|Location||Free Shipping Delivery Time|
|USA||2 Business Days|
|BC Lower Mainland||1 Business Day|
|BC, everywhere else||2 Business Days|
|Alberta||2 to 3 Business Days|
|Saskatchewan & Manitoba||3 To 4 Business Days|
|Ontario||4 To 5 Business Days|
|Quebec||5 To 6 Business Days|
|Maritimes||7 to 8 Business Days|
|Yukon & Northwest Territories||6 Business Days [Usually]|
*2 days to most locations. Some remote areas may be 3 days.
You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.