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Shipping & Returns

USA Contiguous 48 States

**Orders shipped to the USA will never be charged any tax, duties, customs fees, etc.**
****Shipping times are for street addresses.  Delivery to a PO box may take longer****

Method Transit Time  Cost
Ground     3 to 5 business days  $9.99 flat rate, or FREE on order over $75
Expedited   2 business days  Varies. Please add products to your cart, then enter your ZIP code on the cart page to see options
Express 1 business day  Varies. Please add products to your cart, then enter your ZIP code on the cart page to see options

 

Note: if you place your order by 11am Pacific Time, we can usually ship the same day.  Any later and we will try to get it out the same day, but likely it will go out the next [business] day.

Alaska & Hawaii

Transit time is 3 days
Flat rate $20 for orders less than $75
FREE for orders $75 or more
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Canada

**FREE shipping on all orders $100 or more**

Location

Delivery Time

Cost

BC Fraser Valley / Lower Mainland 

1 Business Day

$9

BC, everywhere else

2 Business Days

$10

Alberta

2 to 3 Business Days

$11

Saskatchewan & Manitoba

2 To 4 Business Days

$20

Ontario

4 to 5 Business Days

$18

Quebec

4 to 6 Business Days

$20 

Nova Scotia

6 to 7 Business Days

$35

New Brunswick

6 to 7 Business Days

$35

PEI

6 to 7 Business Days

$35

Newfoundland & Labrador

9 to 11 Business Days

$35

Territories

~12 Business Days

$35

Note: delivery times are applicable to most areas, some rural locations may take longer.
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Worldwide

We ship worldwide, with delivery to most countries in 5 days or less.  Rates vary, to see shipping options and costs please add products to your cart, then go to the cart page and enter your country and postal code.

***Shipping prices for international shipments outside USA & Canada includes only transportation.  Does not include any tax/ duty fees that may be charged to you by your local customs authority***

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund.  We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  Returns outside the regular 30 day return window may be returned with a 15% restocking fee.

 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Is Your Jigsaw Puzzle Missing a Piece?

Fortunately all the brands we carry offer free replacements direct to you; please contact the manufacturer and they will send a replacement.