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Shipping & Returns

***COVID-19 Advisory***

Tri-M is open for business while taking all precautions recommended by the Government of Canada.  Orders may be delayed by a day before shipping due to high volume, and information like order status updates may be 2 or 3 days delayed.


All orders of USD $50+ are eligible for FREE 2Day Shipping* in USA & Canada

Free Shipping Delivery Times:

Location Free Shipping Delivery Time
USA 2 Business Days
BC Lower Mainland 1 Business Day
BC, everywhere else 2 Business Days
Alberta 2 to 3 Business Days
Saskatchewan & Manitoba 3 To 4 Business Days
Ontario 2 to 3 Business Days
Quebec 3 Business Days
Maritimes 4 Business Days
Yukon & Northwest Territories 3 to 5 Business Days [Usually]

 *2 days to most locations.  Some remote areas may be 3 days.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund.  We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  Returns outside the regular 30 day return window may be returned with a 15% restocking fee.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.